Let’s get you started

A few steps will help you get comfortable with Madeline. You can return to these instructions whenever you need them.

First setup

1. Install or update Madeline from Google Play, then open it. Existing customers should choose Update without uninstalling. Complete the age check if shown; the app is for adults 18+. Easy setup lets you add your preferred name and preferences. These details are optional, and you can choose Skip for now.
2. Sign in. Open Settings → Account → Sign in with Google and choose your own account. Signing in does not purchase a plan or connect your Gmail inbox.
3. Choose or restore your plan. Open Settings → Plan, choose an available plan and review the price and monthly renewal terms in Google Play. If you already subscribed, use your original Madeline sign-in and the Google Play account that made the purchase. Choose Manage subscription → Restore purchases. Do not buy a second plan just to restore access.
4. Start a conversation. Open Talk → Live voice → Talk. Read the voice disclosure and allow the microphone if you want voice. Live voice needs an internet connection, verified plan access and available AI credits. You can also type in Talk.
5. Choose optional access later. Contacts and Incoming access are not required to start a conversation. Read each explanation before enabling access. Review recipients and messages before sending; follow the final confirmation in Madeline or the Android app that opens.
6. Keep the guide close. Open Settings → Startup guide for offline instructions. It covers notes, email, voice, purchases and troubleshooting. Reopen Easy setup under Settings → Profile.

Find your way around

• Talk: voice, typing and conversations.
• Notes: Today, tasks, groceries, lists and notes.
• Connect: prepare texts, emails and calls for review.
• Tools: reminders, calendar and eligible photo assistance.
• Settings: your account, optional permissions, plan, usage and Startup guide.

Device notes stay on the device and are separate for each Madeline account. Signed-out notes are not automatically imported when you sign in. Avoid uninstalling or clearing app data when troubleshooting, because that can remove local notes.

Voice help

Live voice is the AI conversation mode. Device voice uses Android speech for device commands, such as “note pick up groceries.” Choose the mode before tapping Talk.

For another turn without tapping Talk again, select Keep listening after replies before starting. Wait for Listening before your next question. The microphone is off while Madeline thinks and speaks. Talking over a reply does not interrupt it; use Stop or Mute. Live sessions last up to five minutes while the app stays open. Leaving the app ends the session.

• “On device” or no Live voice: check Settings → Account, your plan and internet connection. Then return to Talk and select Live voice when it appears.
• Quiet or silent reply: check that Madeline is unmuted. Adjust the phone’s volume while she speaks and check whether sound is going to Bluetooth headphones or another connected device.
• Microphone does not respond: tap Stop, then check Android Settings → Apps → Madeline → Permissions → Microphone. Return to Madeline, unmute and tap Talk.
• Conversation stopped: tap Talk to start again. After Stop, Mute, leaving the app or a connection error, listening does not restart automatically.

Plans and AI credits

Open Settings → Plan to see available plans and current Google Play prices. Monthly subscriptions have no free trial. Solo Light includes 2,000 monthly AI credits; Solo Full includes 4,000.

Family Light includes 6,000 shared monthly AI credits; Family Full includes 10,000. Family covers up to five adults aged 18+ in the United States, including the payer. The payer opens Settings → Account → Family to create the household and invite adults who use their own accounts. Shared billing does not share private conversations or saved AI memories.

Text, voice and photos use different amounts of credits. In Settings → Usage, use the top button to move from Cloud voice to AI credits and Add credits. Included credits reset at monthly renewal and do not roll over. Purchased credits carry over without scheduled expiry, but require an active plan to use. Refills are optional one-time purchases; there is no automatic refill. Only a Family payer can buy shared refills.

If paid access is missing, check both account choices and use Settings → Plan → Manage subscription → Restore purchases. Allow verification to finish. If a purchase is pending or access still looks wrong, contact support before purchasing again.

To manage or cancel billing, open Settings → Plan → Manage subscription → Manage in Google Play. Uninstalling, signing out or deleting your Madeline account does not cancel a subscription.

Contact support

Celeste.garrett.assistant@gmail.com

Please include your phone model, app version from Settings → About, the steps you tried and the exact error message. A screenshot can help if it does not show private information. Never send passwords, verification codes or payment-card details.

For an AI answer that needs review, use Report reply in Talk. For setup, account or billing help, use the support contact above.